Browsing by Author "Tseole, Tahleho"

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    Adoption of cloud technology services at the National University of Lesotho Library
    (University of Zululand, 2020-04-14) Tseole, Tahleho
    The information landscape across the globe is swiftly changing owing to the latest developments in technology and innovation. One aspect of such technological developments is cloud computing, which over the few years become the buzzword in the information environment. Libraries are no exception, as they are the powerhouses of information and knowledge. Library and information professionals therefore need to have an understanding of what constitutes cloud computing, and in particular, the issues of data storage, security and retrieval. The purpose of this study is to examine the adoption of cloud technology services at the National University of Lesotho library. This is a qualitative case study which made use of interviews as instruments for data collection. Data was analysed manually by content analysis using the notes taken by the researcher during the interview sessions. The study provides valuable first-hand insight into the adoption and implementation of cloud computing in the context of libraries in Lesotho.
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    Facilitating knowledge retention in cross-border mergers in the telecommunications industry of Lesotho
    (University of South Africa, 2020-09) Tseole, Tahleho; Ngulube, Patrick
    Knowledge should be retained because it is an organisational asset. The management of knowledge, particularly knowledge retention, has been widely researched by several scholars. However, little research has been done on facilitating knowledge retention in the organisational cross-border mergers of the telecommunication industry in Lesotho. The purpose of this study was to describe and explain the process of knowledge retention in the context of organisational cross-border mergers in Lesotho, particularly in the telecommunication industry. This is a quantitative case study research that triangulated interviews and questionnaires as instruments of data collection. Quantitative data were gathered from all 14 the staff members of Econet telecom Lesotho who went through the merger process as well as 14 former employees of the organisation who left the organisation for different reasons during the merger. Qualitative data, on the other hand, were gathered by means of interviews from selected staff members who held managerial positions. The aim was to check for consistency and corroboration of the findings. Quantitative data analysis was done with the assistance of Statistical Package for Social Science (SPSS) and qualitative data were analysed through thematic analysis. The responses from the questionnaires retained 75% and four informants were interviewed. The results for the study indicated that although there were no formal policies in place that guided the retention of knowledge, somehow knowledge was retained during the merger process. On the other hand, a considerable amount of valuable knowledge may have been lost because employees who either left the organisation during the process or those who were apparently forced to resign just left the organisation with no proper knowledge retention arrangement. The findings of the study also showed that the Econet Telecom Lesotho merger was accompanied by a high staff turnover resulting from both forced and voluntary resignations. Furthermore, the results of the study indicated that the following were used during the merger: job rotation, communities of practice, mentorship, job shadowing and storytelling. However, the interview findings showed that ii Econet Telecom Lesotho did not do anything to retain knowledge during the merger process. Moreover, the results showed that there was indeed visible cultural differences between the two organisations. The cultural differences appeared noticeable even at the managerial level. Furthermore, the findings also pointed to the fact that those cultural variations tended to impede knowledge retention between staff members as they had different cultural backgrounds. Based on the study findings, the following recommendations are made: it is imperative to have a knowledge management policy in place to guide all knowledge management activities in organisations, including those in the telecommunications industry, and consequently, the study recommends the development of a knowledge management system at Econet Telecom Lesotho. This study also recommends a thorough cultural due diligence exercise for future cross-border mergers.
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    A framework for knowledge retention to support business continuity in the cross-border mergers of the telecommunications industry in Lesotho
    (Emerald Publishing Limited, 2021-12-01) Tseole, Tahleho
    Abstract Purpose – The purpose of this study is to investigate a framework for knowledge retention to support business continuity in cross-border mergers of the telecommunications industry in Lesotho. Design/methodology/approach – This study applied a qualitative case study, with data collected through interviews from a purposively selected sample of staff members who held managerial positions. Information in this study was partially extracted from the PhD thesis of Dr Tseole ET supervised by Prof Ngulube P at the University of South Africa completed in 2021. Findings – The study discovered that a considerable amount of knowledge may have been lost because employees who either left the organisation or those who were apparently forced to resign during the process had left without any proper knowledge retention arrangements. Research limitations/implications – The framework proposed in this study may be used in framing future studies as a theoretical framework. The study also provides new literature for review and discussion of background in future related studies. Practical implications – The framework provided in the study may be used as a benchmark in the knowledge management industry and/or organisations for policy development or improvements and implementation of knowledge retention strategies. Social implications – Through recommendations and framework provided by this study, organisations will be able to improve their services to their sphere of influence in the surrounding communities. So, community will be receiving an improved and good service at all the times. Originality/value – A framework for facilitating knowledge retention in the cross-border mergers of the telecommunications industry is therefore proposed and the researchers believe it will be helpful to the organisation for improving knowledge retention going forward, particularly in the merger process.