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Item Intention to adopt blockchain technology for collaborative business processes by academic libraries in South Africa(University of Cape Town, Faculty of Commerce, 2022) Lengoatha, Lebohang; Seymour, Lisa F.Globalisation has compelled academic institutions to leverage digital innovations that present new capabilities and novel opportunities because of the stiff competition and movement restrictions during pandemic such as COVID-19, in their operating environments. In this digital era, academic libraries, like any other institution are compelled to re-think of their ways of providing information services to remain relevant to their communities as there are various other sources of information which attract users' attention. Growing demand of information services, declining budgets, rapidly changing world around academic libraries and increase in prices are common challenges experienced by the university libraries globally, which are mostly too complex and large for the institutions to handle on their own. These challenges led to the consortia formation both in developing and developed countries for collective acquisition and sharing of resources. Collaborative technologies should, therefore, be adopted to integrate internal systems for seamless information exchange between different institutions and eliminate duplication of efforts. However, it becomes a challenge to integrate these systems across independent institutions because of lack of trust between the involved parties, in terms of who will control the collaborative business processes. For collaborative processes which are in place, academic libraries still depend on a third party to facilitate their collaborative activities, and consequently incur costs for coordination of such processes. Blockchain represents one of the disruptive technologies with potential to streamline the collaborative activities across academic libraries with high level of trust without the third party intermediation. Although, blockchain technology has caught the attention of different industries, it is still at an infancy stage and yet to find its traction in various business processes. The aim of this study was to investigate the intention to adopt blockchain technology for collaborative business processes by academic libraries in South Africa. The study was anchored in the Technology Adoption in Supply Chain (TASC) model which has been adapted to answer the research questions formulated. Quantitative research approach was adopted, using survey questionnaire. From the questionnaires sent to 23 South African academic libraries which are members of the regional consortia, only 95 usable responses have been collected and analysed using SPSS version 26. Potential applications of blockchain technology were found to be in distributed metadata sharing, a credentialing system, and a library network connection to form Inter-Planetary File System (IPFS). However, participants are uncertain of the intention to adoption blockchain by their academic libraries. Looking at the results of the descriptive analysis, it is evident that academic library workers are positive about relative advantage, compatibility, IT readiness, and interorganisational trust of blockchain technology in their profession. They are not aware and/or have mixed perceptions of the technology complexity, cost, management support, industry support, customer pressure, and security/privacy concern of blockchain technology. This warrants the need to impart knowledge about the technology and its potential value to their profession. Among the adoption factors included in the model, only customer pressure (CP) was found to be significant in influencing the intention to adopt blockchain, while relative advantage (RA), compatibility (CT), complexity (CX), perceived cost (PC), organisational size (OS), management support (MS), IT readiness (IR), industry support (IS), security concern (SC) and inter-organisation trust (TR) were insignificant. This research contributes to the limited empirical research literature in the blockchain technology adoption intention in academic libraries, while also provides the insights for practitioners in the technology adoption decision making, and technology vendors, in the context of developing countries.Item Information technology and deskilling of professional cataloguers with special reference to academic libraries in the Western Cape(University of Cape Town, 1996) Lephoto, M.; De Jager, KarinAn investigation was undertaken to establish whether it was possible to assume that information technology has had an influence of the skills levels in the jobs of cataloguers. The research was conducted in two parts: the literature survey and the empirical investigation. The survey of literature was done on the literature from the United States of America (USA), from the United Kingdom (UK) and also from limited South African resource. The overseas literature was related to the situation in South Africa. The empirical investigation was confined to the academic libraries in the Western Cape region of South Africa. For the empirical investigation a mail questionnaire was constructed and sent to respondents in order to determine whether information technology was indeed affecting the skills of cataloguers in the academic libraries. 'The analysis of data obtained from the results of the questionnaire indicated that there was no sign of a negative influence in the skills levels of cataloguers in Western Cape Africa. Indeed, it seemed was apparent from the analysis of data that cataloguers find information technology to be a positive influence on their skills and on enhancing their status.Item ANALYSIS OF INFORMATION LITERACY TRAINING AT THE NATIONAL UNIVERSITY OF LESOTHO(2018-12-22) Lefalatsa, Limakatso; Bitso, ConnieInformation literacy skills are a necessity among university students, hence information literacy instructors should keep abreast with the 21st century information literacy curriculum, its delivery and assessment. The study investigated information literacy training and its needs at NUL. The purpose was to investigate information literacy curriculum, delivery and assessment at the National University of Lesotho. Guided by the Association of College and Research Libraries (ACRL) information literacy framework for higher education, the study sought to establish the extent to which the NUL information literacy programme considers ACRL frames or any other standard of relevance. The study adopted a qualitative approach using a phenomenology research design. Data was collected from NUL Subject Librarians through focus group discussions and one on one interview with the Lecturers. Data was generated from structured interview questions; analysed manually and presented in an interpretative form such that participants’ responses were tabulated under subheadings corresponding to the items from the research instruments that were formulated from the research questions. Major findings are that there is no information literacy programme in place hence there is no specific curriculum at NUL, as a result there is also no benchmarking. NUL Subject Librarians take initiative to improvise information literacy content; they use lecture mode and library tours as their predominant mode of information literacy teaching and learning. Although there is a Communication Skills Course meant to assist students with information and communication skills, students struggle to search for information; they are even unable to consult a variety of information sources. The study therefore recommends NUL Library to establish a clear information literacy training programme that is delivered in collaboration with academic staff. It is further recommended that Subject Librarians should contribute to the content of the Communication Skills Course.Item Performance assessment of technical reports as a channel of information for development: the Lesotho case study(2002-01-25) Moshoeshoe-Chadzingwa, M. M.; Stilwell, Christine, Andrew Kaniki; Kaniki, Andrew M.The study aims to assess performance of TRs as a channel of information for development in the Lesotho context. It concurrently evaluates how a specialized information unit of ISAS has performed in its obligation to devise adequate mechanisms for managing the report literature and meeting the development-related needs of users. In order to achieve that aim, the study contextualized development as a process, state, and condition and highlighted some development indicators for Lesotho. Agriculture and gender were selected as sectors of development. Global conferences, as one of the many development strategies that generate TRs heavily, were used as a benchmark. In the performance and impact assessment methodologies, case study techniques were applied with ISAS as a site and one unit of analysis. TRs on Lesotho were studied. Triangulation approaches were applied in sourcing data. The academics, information workers, government officials, NGOs and aid agencies based in Lesotho were surveyed. Research questions that guided the study centred on the productivity, distribution of TRs, their management by intermediaries, use, non-use and the effects thereon. Seven types of TRs feature in the development process, namely Academic, Project, Conference, Survey, Enquiry, Official and Special Committee Reports. TRs are produced at varying levels depending on needs and approaches to development by producers or commissioning bodies. Academic Reports are authored mostly by the academics. The Government, Aid agencies and NGOs produce widely through external consultants/experts, who utilize centres such as ISAS where commissioning bodies do not have information services. TRs productivity is high and diverse in Lesotho, but capacity to manage the output is seemingly low, and hence under-utilization results; ISAS’s out-dated mission, lack of, or limited resources and de jure national support in the form of acts and statutes affect the Institute’s TRs’ services. Production is gender biased, thus making for imbalance in reporting on development. Agriculture as a sector is heavily researched and reported about, with little or no commensurate benefits to the populace. Restricted materials are estimated at 30%, but most vi of the TRs are unaccounted for. Hoarding and poor records or information management leave a vacuum that leads to a duplication of previous studies and production. The study confirmed that TRs are required by all the surveyed groups. TRs are not of a transient nature even though they reach a peak of topicality and use at certain periods. Where the channel conveys factual data timeously, there are developmental benefits. Low or non-use is common where there are no specialized information services especially within the civil service. Such negative factors cause delays and infrequent currency, inadequate reporting and erroneous budgetary allocations, for example. Seemingly there is no clarity on what restricted, secret and limited materials mean. Major recommendations were made One concerned an integrated approach to managing the channel. This would involve preparing a Manual for the production of TRs which would clarify how to prepare them; for instance, the calibre of personnel/experts who should author reports, the conditions to be observed, the timeliness production, reliability of data used, and centres that would be acknowledged to then qualify for commensurate financial and other support. The other proposes that the envisaged National Research Council be given the powers to enforce the guidelines of the manual and related functions. The last recommends assigning to the documentalists for classified TRs, the role of managing classified items. Consideration should also be given to important issues raised in the study, being the role of ICTs, sectors of development to be attended to, training and networking in TRs. Further studies are also recommended mainly for the causes and effects of the closures of information services that managed TRs’ in southern Africa; longitudinal studies on the impact of non-use of technical reports in major sectors of development like Agriculture; comparative studies on the impact of specialized centres in the developed and developing countries. Further action is urged under the aegis of bodies like the Standing Conference of Eastern, Central and Southern African Librarians (SCECSAL), Standing Conference of National and University Libraries (SCONUL) and the International Federation of Library Associations and Institutions (IFLA).Item An evaluation of information literacy of postgraduate students of the National University of Lesotho (NUL)(2006-09-06) Mariti, Lineo Mary; de Jage, Karin; Nassimbeni, MaryIn this global information age many technological advances have changed approaches to education and the way libraries are managed. The massive increase of unfiltered information has resulted in high demands for information literacy programmes. Therefore, students need to be assisted throughout their learning process. The result of this change is the shift from teacher-centered type of learning to student-centered learning. The gap between the library and the classroom needs to be bridged by insisting on the use of information literacy skills and by promoting cooperation and collaboration of efforts between the teaching staff and the library. The learning organizations need to realize the need to embed information literacy within their curriculum to enhance quality education. The transformation requires libraries to embark on student learning and empower students with necessary information literacy skills. This issue of empowering students with necessary skills had become a motivating factor that drove me to carry out this research in order to find out the status and level of information literacy for postgraduate students of NUL. Information literacy standards were used as a measure. The study used a combination of both qualitative and quantitative research methods. A questionnaire was used as a main data collection instrument and the results were measured against the American Library Association (ALA) information literacy standards. Interviews were also conducted at NUL to supplement the main data collection instrument. Findings reflect a moderate to poor performance of a group of postgraduate and senior Law students who participated in this survey study. Findings from interviews provided evidence that NUL is aware of the concept of information literacy.Item Access to and use of electronic information resources in the academic libraries of the Lesotho Library Consortium(2017-06-11) Sejane, Lefuma; Hoskins, Ruth Geraldine MelonieThe study presents the findings of a survey regarding access to and use of electronic information resources in academic libraries of the Lesotho Library Consortium (LELICO). Nine institutions were studied, namely; the National University of Lesotho; Lesotho College of Education; Lesotho Agricultural College; Lerotholi Polytechnic; Centre of Accounting Studies; National Health Training College; Lesotho Distance Teaching Centre; Lesotho Institute of Public Administration and Management, and Institute of Development Management. The Unified Theory of Acceptance and Use of Technology (UTAUT) model by Venkatesh et al., (2009) underpinned the study, using the main variables or constructs of direct determinants of intention, being; Facilitating Condition (FC), Effort Expectancy (EE), Performance Expectancy (PE) and Social Influence (SI), also the direct determinants for use behaviour, User Behaviour (UB) and Behaviour Intention (BI). The study adopted the postpositivists paradigm and mixed methods were used; that is, qualitative and quantitative approaches. The self-administered questionnaires were distributed to the librarians (systems librarians, subject librarians and acquisition librarians), while the two semi-structured interviews were conducted with the Pro-Vice Chancellor, Directors and Rectors, University Librarian, and Library Directors. Response rate of 69.6% for librarians, 44.4% for PVC, Directors or Rectors and 56% for University Librarian and Library Directors were achieved. To analyse quantitative data, the SPSS Version 20.0 was used, while qualitative data was analysed by sorting, classifying and arranging data which were examined in relation to combined thematic content analysis. To ascertain reliability and validity of the instruments, pre-testing was done of both the instruments for librarians and the Library Director of the University of KwaZulu-Natal Library, in Pietermaritzburg. The research study was guided by the ethical protocol of the University of KwaZulu-Natal, which was adhered to. It was established that the type of e-resources accessed and used by academic libraries of LELICO included: e-mail, search engines, websites, Online Public Access Catalogue (OPAC), ejournals, full-text databases, reference databases, institutional repositories (IRs) and Compact Disc-Read Only Memories (CD-ROMs). The study established that e-resources which were accessed and used mostly were e-mail, search engines and websites, followed by the OPAC, ejournals, full-text databases, IRs, reference databases. The study further found that main uses of e-resources were for communication, to support teaching and learning activities, such as professional research, assignments and lecture requirements. The findings showed that vi awareness of e-resources was mainly through formal engagement, such as library orientation and through informal engagement such as colleagues. The following strategies were in place: IRs, Open Access (OA), Information Literacy (IL) programme as well as library orientation sessions to improve on the access to and use of e-resources. It has been further revealed that challenges such as budget cuts, low internet bandwidth, lack of up-to-date Information Technology (IT) infrastructure, inadequate searching skills, shortage of staff and high cost of subscription fees posed many of the threats to access to and use of e-resources in the institutions libraries. The findings revealed lack of guidelines and e-resources collection development policies. The study concluded that access to and use of electronic information resources in the academic libraries were influenced by how e-resources were accessed, systems in place, effectiveness of the consortium, challenges facing libraries and strategies in place. The study recommended the establishment of e-collection development policies, guidelines and procedures for budget allocation, conducting of needs assessment to selection, collections maintenance, evaluation and resource sharing formulated to be implemented to enhance the efficient management of e-resource collection by providing selection procedures, requirements, standards and specifications in terms of Information and Communication Technologies(ICTs) infrastructure, equipment and human resource recruitment. The findings of the study influenced the formulation of e-resources collection development policies in academic libraries of the LELICO. The research is a strong platform for critical knowledge exchange and engagement and the presentation of results enhanced the understanding of the current realities and status in relation to access to and use of e-resources in the higher educationsetting particularly in the academic libraries. Furthermore, the study makes significant contribution in the areas of policy, theory and practice regarding access to and use of eresources. The present study contributes to the body of knowledge, information and literature,especially in the context of Lesotho.Item Improving Service Delivery at the National University of Lesotho Library through Knowledge Sharing(UNISA, 2016-10) Tseole, T. E.; Prof. Ngulube, Patrick; Prof. Dube, LuyandaKnowledge is now considered the most important organizational resource, surpassing other resources like land and capital. It has, therefore, been acknowledged that knowledge can play an important role in ensuring an organization’s competitive edge. The purpose of this study was to investigate if knowledge sharing is being used to improve service delivery at the National University of Lesotho’s Thomas Mofolo Library. The researcher held the view that Librarians at Thomas Mofolo Library have different sets of skills which, if combined, could improve service delivery. By not sharing and retaining this existing wealth of knowledge, the researcher claimed that when librarians retire or resign from work, they will certainly take with them the knowledge they possess and the result of this knowledge loss is that the Library may be plagued by an inability to learn from the past experiences, which leads to reinvented wheels, unlearned lessons and the pattern of repeated mistakes. Both qualitative and quantitative methods were employed in the case study design in order to allow for multiple methods of data collection. Data were collected by means of questionnaires and interviews. Questionnaires were administered to all librarians who were available at the time and purposive sampling was used to determine interview participants. Out of the 25 questionnaires administered, 15 were returned, providing a response rate of 60%. The data collected by means of questionnaires was processed using Microsoft Access and analyzed using the Statistical Package for Social Science (SPSS) software (Version 17). The results of analysis were exported into Microsoft Excel for visual presentation and reporting of the results. The data from the interview sessions was analyzed manually by content analysis, using the notes that were taken by the researcher from the respondents during the interview sessions. The findings pointed to the fact that knowledge sharing does occur at TML, although mostly in an informal manner. This was largely due to a number of impediments such as lack of trust and the absence of motivations and rewards. The study concluded by recommending a number of initiatives that could be implemented in order to retain knowledge within the Library. The recommendations included developing a knowledgemanagement strategy and formalizing knowledge sharing by formulating the desired policies.