Research Articles

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https://hdl.handle.net/20.500.14155/203

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Determinants of attitudes, patronage intentions and the desire to spend at a Mall
(KCA University, 2016) Khaola, Peter, P; Ramokepa, Ntsoabeng
Shopping malls are a new concept in Lesotho. Even though scholarship on factors that influence shopping in malls is not new, some findings are inconsistent and inconclusive. Furthermore, consumer psychologists warn against generalising results from different environments because cultures and lifestyles differ. The aim of this paper is to examine attributes that influence young shoppers’ attitude, patronage intentions and desire to spent time at the Pioneer Shopping mall in Maseru, Lesotho. The sample consisted of 200 students from the National University of Lesotho located about 35KM from where the mall is based. The results generally suggest that mall atmospherics had positive and strong association with young shoppers’ attitude, patronage intentions and desire to spend time at the mall. Even though the perception of mall service influenced the desire of young shoppers to spend time at the mall, it neither influenced the young shoppers’ attitude nor their patronage intentions. We discuss these results and provide managerial implications and prospects for future research.
Determinants of attitudes, patronage intentions and the desire to spend at a Mall
(KCA University, 2016) Khaola, Peter, P; Ramokepa, Ntsoabeng
Shopping malls are a new concept in Lesotho. Even though scholarship on factors that influence shopping in malls is not new, some findings are inconsistent and inconclusive. Furthermore, consumer psychologists warn against generalising results from different environments because cultures and lifestyles differ. The aim of this paper is to examine attributes that influence young shoppers’ attitude, patronage intentions and desire to spent time at the Pioneer Shopping mall in Maseru, Lesotho. The sample consisted of 200 students from the National University of Lesotho located about 35KM from where the mall is based. The results generally suggest that mall atmospherics had positive and strong association with young shoppers’ attitude, patronage intentions and desire to spend time at the mall. Even though the perception of mall service influenced the desire of young shoppers to spend time at the mall, it neither influenced the young shoppers’ attitude nor their patronage intentions. We discuss these results and provide managerial implications and prospects for future research.
Environmental concern, attitude towards green products and green purchase intentions of consumers in Lesotho
(Ethopian Journal of Environmental Studies & Management, 2014-06-05) Khaola, Peter, P; Potiane, B; Mokhethi, M
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Environmental concern, attitude towards green products and green purchase intentions of consumers in Lesotho
(Ethopian Journal of Environmental Studies & Management, 2014-06-05) Khaola, Peter, P; Potiane, B; Mokhethi, M
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The impact of the feelings of economic powerlessness and alienation on self-employment intentions
(JOLTE, 2010) Khaola, Peter, P
The purpose of this study was to examine the impact of the feelings of economic powerlessness & alienation on self-employment intentions of young people. The data used in the study was collected through a survey of students at the National University of Lesotho, and the correlation and factor analyses, as well as standard multiple regressions were used to analyze the data. Two clear factor distinctions resulted from self-employment intentions, namely, self-employment intentions regardless of unemployment, and self-employment intentions in response to unemployment. Similarly, the feelings of economic powerlessness and alienation separated into two factors, namely, economic powerlessness and ‘business exploits’. The feelings of economic powerlessness impacted negatively on self-employment intentions, and the feeling that ‘business exploits’ impacted positively on self-employment intentions in response to unemployment. The results of the study suggest that young people who have high feelings of economic powerlessness would not normally plan to start their own businesses.
The impact of the feelings of economic powerlessness and alienation on self-employment intentions
(JOLTE, 2010) Khaola, Peter, P
The purpose of this study was to examine the impact of the feelings of economic powerlessness & alienation on self-employment intentions of young people. The data used in the study was collected through a survey of students at the National University of Lesotho, and the correlation and factor analyses, as well as standard multiple regressions were used to analyze the data. Two clear factor distinctions resulted from self-employment intentions, namely, self-employment intentions regardless of unemployment, and self-employment intentions in response to unemployment. Similarly, the feelings of economic powerlessness and alienation separated into two factors, namely, economic powerlessness and ‘business exploits’. The feelings of economic powerlessness impacted negatively on self-employment intentions, and the feeling that ‘business exploits’ impacted positively on self-employment intentions in response to unemployment. The results of the study suggest that young people who have high feelings of economic powerlessness would not normally plan to start their own businesses.
The influence of organisational culture and job satisfaction on intentions to leave
(Project Muse, 2014-11) Leisanyane, Kelebone; Khaola, Peter, P
Employee turnover or retention has dominated the research agenda and attracted practitioners’ attention for decades. Previous research has, however, suffered from lack of macro perspective in understanding employee turnover in organizations. Based on the survey of employees in a clay brick manufacturing company in Lesotho, the purpose of the present study was to examine the impact of job satisfaction and cultural traits on turnover intentions. There was a negative and significant correlation between job satisfaction and turnover intentions, and all cultural traits and turnover intentions. Though the variance contributed by cultural traits (stability and flexibility) over demographic factors and job satisfaction was only marginally significant, and the impact of flexibility cultural trait became insignificant in the regression analysis, the influence of stability cultural trait remained strong in both correlation and regression analyses. Managerial and theoretical implications are also discussed in this study
The influence of person-organisation fit on employee attitudes and intentions
(UAS, 2015) Khaola, Peter, P; Mohapi, Thotoane; Matobo, Thope
Based on employees selected from four different companies in Lesotho, the aim of this study was to examine the influence of the person-organisation fit on organisational commitment, job satisfaction and turnover intentions within uncertain work environments. Correlation and regression analyses confirmed that the personorganisation fit related positively to organisational commitment and job satisfaction, and negatively to turnover intentions. We extended the generalisability of the personorganisation fit concept to new work contexts by examining its predictive validity on attitudes and turnover intentions in Lesotho, and proposed that increasing or maintaining value congruence can be a useful management strategy during uncertain periods.
The influence of person-organisation fit on employee attitudes and turnover intentions
(UAS, 2015) Khaola, Peter, P; Mohapi, Thotoane; Matobo, Thope
Based on employees selected from four different companies in Lesotho, the aim of this study was to examine the influence of the person-organisation fit on organisational commitment, job satisfaction and turnover intentions within uncertain work environments. Correlation and regression analyses confirmed that the personorganisation fit related positively to organisational commitment and job satisfaction, and negatively to turnover intentions. We extended the generalisability of the personorganisation fit concept to new work contexts by examining its predictive validity on attitudes and turnover intentions in Lesotho, and proposed that increasing or maintaining value congruence can be a useful management strategy during uncertain periods.
The influence of person-organisation fit on employee attitudes and turnover intentions
(UAS, 2015) Khaola, Peter, P; Mohapi, Thotoane; Matobo, Thope
Based on employees selected from four different companies in Lesotho, the aim of this study was to examine the influence of the person-organisation fit on organisational commitment, job satisfaction and turnover intentions within uncertain work environments. Correlation and regression analyses confirmed that the personorganisation fit related positively to organisational commitment and job satisfaction, and negatively to turnover intentions. We extended the generalisability of the personorganisation fit concept to new work contexts by examining its predictive validity on attitudes and turnover intentions in Lesotho, and proposed that increasing or maintaining value congruence can be a useful management strategy during uncertain periods.
Perception of library service quality, satisfaction and frequency of use of library usage
(Inkanyiso Journal of Human and Social Sciences, 2015) Khaola, Peter, P; Mabilikoe, Maleshoane
The aims of this paper are to assess the students’ perceived levels of library service quality, satisfaction with the library service, frequency of use of library resources, and whether there are relationships among these constructs. A survey research method using LibQUAL+TM instrument was used to collect data from a sample of 400 students at the National University of Lesotho (NUL). Self-administered questionnaires were distributed to students during class hours. Descriptive and inferential statistics were used to analyse data. As expected, factor analysis of LibQUAL+TM items yielded 3 factors - affect of service, information control and library as a place. On average, the respondents perceived low service quality from the library staff and the extent to which library patrons can easily access and control information. The majority of respondents also rarely used the library website. There was a strong and positive correlation between all attributes of library service quality and satisfaction with the library. Even though some attributes of the library service quality had positive correlations with the use of library website, there was only a slight significant relationship between information control and the use of library website in the regression analysis. There was no relationship between satisfaction and frequency of library usage. The paper concludes that LibQUAL+TM has acceptable applicability in Lesotho, and further recommends how affect of service and information control dimensions of library service quality at NUL can be improved.
Person-organisation fit, Organisational commitment and organisational citizenship Behaviour
(Danish Journals, 2015-07) Khaola, Peter, P; Sebotsa, Thotoane
The aim of this study was to examine the relationships among the personorganisation fit, organisational commitment and organisational citizenship behaviour. The study was based on a sample of 200 employees, with the return rate of 60% and the usable return rate of 54%. Correlation and regression analyses were used to analyse data. The results revealed the positive and significant relationships between the person-organisation fit and organisational commitment; person-organisation fit and organisational citizenship behaviour; and organisational commitment and organisational citizenship behaviour. Contrary to expectations, the person-organisation fit had direct effects on organisational citizenship behaviour, and was not mediated by organisational commitment. The person-organisation fit and organisational commitment had higher associations with organisational citizenship behaviour directed at the organisation (OCBO) than organisational citizenship behaviour directed at other employees (OCBI), in a way partly supporting the phenomenon of ‘target similarity effects’. The implications for theory and practice are discussed.
The relationships among students' commitment, self-esteem, organisational citizenship behaviour and academic performance
(Routledge, 2014-06-04) Khaola, Peter, P
As one of the most important dependent variables in education and work research, performance has been operationalised either as the proficiency with which core tasks are performed (task performance), or as extra-role behaviours that support core activities (organisational citizenship behaviours). Relative to academic performance (core academic achievement), there has been little research on the extent to which students practise organisational citizenship behaviour (OCB) in their academic work. The aim of the present study was to explore some correlates of both OCB and academic performance. Data used in the study were obtained from 185 students enrolled in a business course at the National University of Lesotho. Survey questionnaires inquiring about students’ commitment, selfesteem, and OCB were administered to 204 third-year students. These were correlated with formal academic performance before and after the survey. Students’ commitment was significantly related to both OCB and academic performance. Self-esteem was significantly correlated with OCB, but not academic performance. Two dimensions of OCB (altruism and civic virtue) were moderately but significantly related to academic performance. Results suggest that improving self-esteem might affect OCB, and improving commitment and certain elements of OCB might improve academic achievement.
Students' experiences of undergraduate business research and supervision at the National University of Lesotho
(Merit Research Journals, 2014-10) Monyolo, Paul; Khaola, Peter, P; Mokorotlo, Griffiths
The research dissertation and its supervision have been described by researchers as the most advanced levels of learning and teaching respectively. In spite of the intrinsic value of research and its supervision, there are few studies that document the lived experiences of undergraduate students in these areas. Existing studies are dominated by the opinions and experiences of academic staff, and are primarily limited to the issues of research assessment. To our knowledge, there is paucity of research on the lived experiences of undergraduate students in Lesotho. The aim of this paper is to explicate the students’ lived experiences of undergraduate dissertation and its supervision at the National University of Lesotho (NUL). We used interpretive qualitative research to give ‘voice’ to the participants, and identified and interpreted key themes from interviews conducted over a period of two academic years. We specifically used data collected from 17 interviewees in six focus groups, 11 interviewees a year later, documentary analysis and observation over a period of two academic years. The interviews were unstructured, and took between 60 and 120 minutes. We ended the interviews once we realised that no new experiences were related by participants. The analysis of data resulted in nine themes. In general, students expressed positive views about dissertation as an important mode of learning and assessment; acknowledged the important role of research methodology course in undertaking research; found challenges in undertaking some parts of dissertation; and complained about supervisors who were not available, approachable, nurturing, organised, and did not communicate constructive feedback on timely basis using modern communication channels. While qualitative research findings cannot be generalised, we submit that understanding learner experiences can respectively benefit and inform undergraduate learning and supervision at universities.

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